How can I purchase a Square36 mat?

Square36 can be purchased online using a Visa, Mastercard or Paypal. Your transaction will appear as “Xystems Ltd.” on your credit card statement. If you are having trouble, please contact info@square36.com. Please note that our website currently does not support Google Chrome or the AOL browser, we apologize for any inconvenience this may cause.

Can I buy a Square36 if I live outside the United States?

Yes, Square36 can ship to anywhere in the world. Contact our Sales Department if you would like to place an order from outside the USA or Canada. Please be aware that shipping charges do not include international taxes or duties (if ordering outside of the United States). If applicable at time of delivery, these charges are the responsibility of the buyer. Please see FAQ regarding international taxes/duty.

What if I decide that my Square36 mat is not for me?

Square36 comes with a 60 day money-back guarantee, less shipping and handling charges.
*Please note that damaged mats will void the 60-day money-back guarantee and cannot be returned. Mat will wear as a typical yoga mat, damage can result from wearing shoes and doing cardio/aerobic exercise on Square36.

How can I clean my Square36?

The mat is easily cleaned using a soft cloth and warm soapy water (preferably non-toxic dish soap).  Hang to air dry.

What are the specs of Square36?

6′ x 6′ x 6mm. 36 square feet in a square shape.  Made with non-toxic PVC (Polyvinyl Chloride), phthalate free.

Is Square36 available in other colors?

Square36 is currently only available in Black. Keep checking back with our website and blog periodically to see if any new colour options are available.

Who makes Square36?

Square36 is manufactured by Xystems Enterprises Ltd. Xystems Enterprises Ltd. is a privately held fitness innovation company. Xystems’ corporate HQ is located in Vancouver, BC, Canada.

Why don’t I see any tax on my order?

Xystems Enterprises Ltd. only remits and collects taxes in the State of California. We do not collect and remit taxes in every region. Taxes may be collected if applicable by the delivery agent or post office when you pick up or receive your mat.

How does Square36 ship?

All Square36 orders ship from our Los Angeles warehouse. We are limited by the shipping methods we can utilize to send Square36, based on its dimensional size (72″ x 5″ x 5″, 13lbs). We offer a standard shipping option for both the United States and Canada. Duty and/or taxes may be applicable at time of delivery and are the responsibility of the buyer.

How long will it take to receive my Square36 mat?

Normal delivery can be up to 2 weeks from time of order. Certain exceptions may apply such as Christmas time and promotional sales where delivery may take longer.

How should I store my Square36 mat?

The Square36 mat should be kept in the roll position. Roll it up, toss it under the couch or in the corner!

Where do I enter my coupon code?

Coupon codes are entered at the checkout. In your shopping cart there will be a box to enter your coupon code. Click the APPLY COUPON button and you’re done.

Can I wear my shoes on Square36?

Wearing shoes on S36 will lead to wear and tear on your mat, just like a typical yoga mat. We don’t recommend constantly wearing shoes on your S36 mat. If you are doing cardio on the mat with shoes, it will start to show surface wear.
*Please note that damaged mats will void the 60-day money-back guarantee and cannot be returned. Mat will wear as a typical yoga mat, damage can result from wearing shoes and doing cardio/aerobic exercise on Square36.

Can I use my Square36 on carpet?

A flat, hard surface is the most ideal for Square36 but it can be be used on carpet as well. It may migrate slightly but drop a weight or book on each corner and you’re good to go!

Is there a weight limit for Square36?

To date we have had no problems with higher weights on our mats. If you have any issues, just send us an email at info@square36.com and we will be more than happy to resolve the problem.

Do you have any bulk order discounts?

If you are interested in placing an order for a large quantity of Square36 mats (100+), please email us at info@square36.com to discuss discount pricing.

Is there duty/taxes on international orders?

Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes before ordering. (We have customers from Canada that have incurred duty charges as high as $45.00 upon receiving their mat – this is a cost we have no control over).

Can I use my Square36 for cardio/aerobic exercises?

Square36 is intended for exercises such as yoga, stretching, resistance workouts and weight training. We do not recommend doing cardio or aerobic workouts directly on the mat as it will start to wear.
*Please note that damaged mats will void the 60-day money-back guarantee and cannot be returned. Mat will wear as a typical yoga mat, damage can result from wearing shoes and doing cardio/aerobic exercise on Square36.

I am having problems placing my order, what should I do?

We apologize if you experience any issues when trying to place your order. Typically any issues arising tend to be browser related.

Currently we do not support the AOL or Google Chrome browser, however all others should work fine. If you’re having issues, try quitting your browser and restarting it (clear the ‘cookies’ as well before trying to place your order again – usually found under the preferences tab in your web browser).

You can also try placing your order on a different browser (ie: Safari, Explorer, Firefox) but if the problem persists, contact our customer service department and we will help process your order manually.

Which Side of Square36 do I use?

Although similar, the Square36 mat has 2 different sides. One is more tightly woven and should be used for your workouts, while the other is meant to be placed on the floor for better slip protection. Please see the pictures below:

Topside of Square36, The Big Exercise Mat

Anti-slip Texture of Big Exercise Mat by Square36