Return Policy

US and CANADA orders

Square36 has a 60-Day Money Back Guarantee for customers in the United States and in Canada. Customers who purchase from the Square36 website can return our products within 60 days of the order and get a full refund of the purchase price of the mat(s), less original shipping. The product must be returned in its entirety and in the same condition as when it arrived at the original destination. Return shipping costs are the responsibility of the customer. Please email us at info@square36.com for return approval and instructions. This 60 day money back guarantee applies to all regular priced Square36.com site orders only and does not apply to clearance items, or special discounted items.

*Please note: If the product was purchased from another site/retailer please contact them directly to return the product (the customer will have to adhere to the return policies of that place of purchase).

Product Damaged in Shipping

In the unlikely event that your product is damaged due to shipping, e-mail customer service within 30 days of the delivery. We will then make a claim with the courier and work to rectify the situation.

Utilizing a shipping damaged or manufactured defective product may void the warranty or damage claim, so please contact us if your mat was damaged due to shipping or has a manufacture defect.

If you have any questions regarding returns, claims, shipping, or our products, please contact the Customer Service department by e-mail at info@square36.com and we will be more then happy to answer your questions! Also please check out our FAQ.